Frequently asked questions

We can help with language and practical communication during your visit. Discuss the support you need with your coordinator before you travel.

You can explore the hospitals in our directory, including their departments and published information. The hospital determines clinical suitability and availability.

All MedicCN fees are charged in US dollars. Fixed service fee: USD 200–500, not charged per day. Coordination and accompaniment: 10–25% of medical expenses converted to USD, depending on treatment type and accompaniment level. Hospital medical expenses are paid separately. Your written quote confirms the rate, calculation basis and included services before you commit.

We help coordinate travel preparation, local transport, accommodation, and your appointment schedule.

Entry requirements depend on your nationality and length of stay. Visa fees are included in the fixed service fee, and your written plan sets out the visa arrangements for your trip. Check the current requirements for your nationality before you book travel.

See our privacy policy for how we collect and use your information. Your coordinator can explain what information is needed for your enquiry.

In a life-threatening emergency, call 120 first. For other coordination needs, contact us to discuss the available support.

Yes. The initial review is free: tell us your situation and we will suggest a way forward. It is not a medical opinion; a treatment plan, hospital estimate and appointment need the hospital's confirmation.

Use official hospital information and confirm your own department, team and appointment through a hospital-published contact. Our directory is background information, not evidence of a booking.

Before travel, discuss records, a clinical contact, review appointments and any local clinician handover. Confirm the scope and cost of ongoing coordination in writing; local care is not automatically included.

MedicCN's service fees are non-refundable once paid; if events delay your visit, they carry over to new dates for the same plan within 12 months. If we pay costs in China for you, you prepay them in US dollars, and when your service ends, or earlier if you ask, we refund any unused balance, for example if the hospital declines your case. Hospitals, airlines and hotels have their own terms, and a free enquiry does not book a treatment.