Planned care
Coming to a Tier-3A hospital for scheduled care — surgery, oncology, a full-body checkup, regenerative medicine, or medical aesthetics? We coordinate every non-medical detail around it — records, the bilingual hospital liaison, a recovery base, and follow-up — whether you are coming from abroad or already in China.
Coming to China, or already living here?
What shifts with your situation
Only the bookends — arriving, and heading home — change with your situation.
Before admission
Records shared between your home-country doctor and the CN hospital, appointment and admission scheduling, and local-life setup.
After discharge
Ongoing local follow-up, rehab in the community, and translated records for a home-country doctor.
What stays the same
- Records gathered and translated
- A bilingual hospital liaison through every appointment
- Hospital coordination via the international patient office
- Rehab and physiotherapy coordination
- A recovery base while you heal
- Daily check-ins and follow-up
The planned-care flow, in full
From before admission, through your hospital stay, to recovery after discharge — with who does what at each step — laid out in full.
One base package — then add only what you need.
Medical Concierge — Base Package
What's included
- Before admissionRecords gathered and translated, provider information and an itemized quote facilitated, and appointments and admission coordinated with the hospital's international patient office.
- In hospitalA bilingual liaison at pre-op, admission, the procedure, and discharge, with on-site translation and daily check-ins throughout the stay.
- After dischargeRehab and physiotherapy coordination, a recovery base, recovery-friendly meals, daily check-ins, and follow-up — coordinated through healing.
Throughout your stay
- A single point of contact, from inquiry to return
- Extended-hours coverage
Pricing
Indicative only — your final, itemized quote is confirmed after a short consultation, built from real supplier quotes and never guessed.
À la carte add-ons
Each add-on is quoted separately and assembled into your final price.
- Dedicated in-person bilingual companion (vs. on-call translation)
- Accommodation upgrade to a luxury serviced apartment or suite
- Private in-room physiotherapy or a premium rehab facility
- 24/7 coverage (vs. extended hours)
- Family and companion logistics (rooms, meals, local tours)
- Second-opinion appointment scheduling
- Medical-record translation
- Visa support, itinerary, airport pickup, and a settling-in kit (coming from abroad)
- Fit-to-fly coordination and airport drop-off (coming from abroad)
- Post-return virtual follow-up coordination
Questions, answered
Do I need to speak Chinese?
Not at all. Your dedicated bilingual liaison handles every conversation — with doctors, hotels, and drivers — through extended hours every day.
Is it really safe?
You'll be treated at top-ranked Tier-3A hospitals with international departments experienced in caring for overseas patients, supported throughout by our team.
How much does it cost?
After a brief consultation, you receive a transparent, itemized quote covering medical and concierge services — with no hidden fees.
What if I'm coming from abroad?
If you're coming from abroad, we guide you through visa requirements and arrange airport transfers, accommodation, and a day-by-day itinerary. If you're already in China, we coordinate local transport and a recovery base instead.
How is my privacy protected?
Your medical and personal data is handled under strict confidentiality and shared only with the providers treating you.
What if there's an emergency?
Your care team is reachable through extended hours, with a clear after-hours route to your hospital and physicians.